Wazamba Casino Privacy Policy

The Information We Collect

When you create an account with us, we collect the personal details needed to set up and manage your profile. During registration, this includes information such as your name, email address, date of birth and password, along with other details you provide as part of the sign-up process. We may also ask you to verify your email if this is required for account activation and security.

To comply with identity and verification checks, we may request documents that confirm who you are and where you live. These checks help us meet our legal obligations and keep our platform secure for all users. Depending on your account activity, the documents we may request include:

• Government-issued photo ID
• Proof of address
• Payment method verification, where requested

We also collect financial and transaction-related information when you use our payment services. This includes the payment method selected for deposits and withdrawals, such as Visa / Mastercard, bank transfer, and e-wallets including Skrill or Neteller. We process the information needed to complete those transactions and to confirm that payments are authorised and correctly linked to your account.

In addition, we may keep records of account activity and communications with our team where relevant to account management, verification or security reviews. If you want to review certain details you have provided, you can manage account settings through your profile or contact support for assistance.

How We Use Your Data

We use personal data to provide and maintain your account with us. In practical terms, this means using your registration details to create your profile, allowing you to log in securely, verifying your identity when required and supporting access to our services. Without this information, we would not be able to operate your account properly or apply the checks needed for responsible account administration.

Your data is also used to process deposits and withdrawals. Payment information helps us confirm transactions, handle requests through supported methods and maintain accurate account records. Verification documents may be used during payment reviews so that withdrawals can be processed in line with our internal checks and applicable legal duties.

Another important purpose is fraud prevention and platform security. We may use account, document and payment data to detect suspicious activity, reduce the risk of misuse, investigate irregular transactions and help protect both players and our business from unauthorised behaviour. This is an essential part of Wazamba Casino data protection and of maintaining a secure operating environment.

We also process data to meet our legal and compliance obligations, including requirements connected to identity verification and anti-money laundering controls. In some cases, we may use contact details to send service messages relating to your account, security or policy updates. We may also send marketing communications where permitted, but you can opt out of these messages at any time through your account preferences or by contacting our team.

Data Sharing & Third Parties

We do not sell player data. That is a straightforward principle in how we handle personal information. Where data sharing does take place, it is limited to trusted third parties that are necessary for the operation, security and legal compliance of our services.

For example, we may share relevant information with payment processors involved in handling deposits and withdrawals made through Visa / Mastercard, bank transfer or e-wallets such as Skrill and Neteller. This allows transactions to be authorised, completed, reviewed and, where needed, checked for fraud or verification purposes.

We may also share data with service providers that support our casino operations, including suppliers connected with the games and services available on our platform. This can include providers linked to areas such as video poker and live casino products, including live blackjack, live roulette, live baccarat and other live casino tables, where operational support requires limited and appropriate data access.

In addition, if we are required to do so by law or by an applicable supervisory or regulatory authority, we may disclose information to meet those obligations. As our licensing details are not set out on this page, we limit disclosure to what is legally necessary and proportionate in each case. Any sharing is carried out with care, for a defined purpose and under appropriate safeguards.

Data Security & Retention

We take reasonable technical and organisational measures to protect the information we hold. These measures are designed to reduce the risk of unauthorised access, misuse, loss or alteration of personal data. Our approach to Wazamba Casino data protection includes the use of secure systems, controlled access to data and protective technologies such as SSL encryption where appropriate for transmitting sensitive information. We also use secure servers and internal controls aimed at limiting access to authorised personnel who need the information to perform their duties.

Although no online environment can be guaranteed to be entirely risk-free, we work to maintain security practices that are proportionate to the type of data processed, particularly where identity documents and payment-related information are concerned. We also expect users to help protect their accounts by keeping login details confidential and using secure devices and connections.

We keep personal data only for as long as it is necessary for the purposes for which it was collected, including account management, fraud prevention, transaction handling and compliance requirements. In some situations, we must retain records for longer periods to satisfy legal and regulatory obligations, including anti-money laundering requirements and related record-keeping duties. Once retention is no longer required, we take steps to delete or securely limit the use of the data in line with our procedures and legal responsibilities.

Your Privacy Rights & Contact Info

We believe you should have clear visibility and control over your personal information. Subject to applicable legal limits and any compliance obligations that require us to keep certain records, you may have the right to request access to the personal data we hold about you, ask us to correct inaccurate or incomplete information, or request deletion of data where retention is no longer necessary or legally required. In some cases, you may also ask us to stop using certain data for marketing purposes, and we will respect that choice.

If you want to exercise any of these rights, or if you have questions about this Wazamba Casino privacy policy, please contact our privacy team through the support channels we make available:

• Live chat
• Email

The fastest way to raise a privacy query is to contact support and explain the nature of your request clearly, so we can direct it to the appropriate team. You can also manage account settings where available if you would like to update certain profile details yourself. For identity protection, we may need to verify your identity before acting on a request relating to your personal data.